FAQ

ASCENSION INDUSTRY FAQ.

Q: My product never shipped, or ever got to my door. What do I do?

A: In the occurrence that this happens, email us at ascensionindustryy@gmail.com, and we will make it right.

Q: I've never heard of this brand. How do I know its trustworthy?

A: We're a new company. Of course you haven't heard of us. However, we can guarantee that our products will satisfy your desire for pieces like ours, and if there are any issues, let us know and we will make it right. 

Q: When and how often are drops?

A: Whenever we release a new collection, we will make it public weeks in advance, and the collection will continue until our inventory is sold out. Then we will commence into planning a new collection. 

Q: I'm not satisfied with my product. What do I do?

A: Once again, contact us at ascensionindustryy@gmail.com and we will try our hardest to make it right. 

Q: I want a refund for my product.

A: Due to COVID-19, we do not accept any refunds or returns on any product, meaning all sales are final. We will offer replacements for any faulty or defected item if provided proof through email or DM.